This policy was last updated on 23rd January 2020 and may be revised from time to time. Please check this page for the latest version.
To update the information or preferences we hold on you or change the way we contact you, please email
If you disagree with this policy, please do not provide us with your personal details. If you have previously provided us your personal details, please refer to Your personal information rights to learn about your data rights.
By post: Diem Centre , 140-142 St James Road, Northampton, NN5 5LQ
By telephone: 01604 751 628
We aim to respond as quickly as possible. You also have the right to report a concern directly to our management team at address provided above.
To navigate our policy please click on the title below, or scroll down:
Your personal information rights
Retention of data
We will only hold your personal information for as long as is necessary for the relevant activity.
Data processed by third parties
Where third parties process personal data on our behalf, we require that these are compliant with Data Protection law. We only provide these organisations with the information they need to deliver necessary services, such as social services and that relating to medical / psychological support They are prohibited from using this information for any other purpose, unless you have previously given your consent.
Our approach to marketing is based on building productive relationships. Our supporters tell us that they share our vision of Changing lives for good, demonstrated by the feedback we regularly receive in response to the activities we provide, publishing and other activities.
We believe we have a legitimate interest in using data you provide, sometimes together with other publicly available data to manage our marketing as effectively as possible.
This will include data which helps us effectively manage our communications so that we can make appropriate requests to supporters and target our resources effectively.
If you wish to opt out of us using your data in this way, please see Your personal information rights for further details. We will not send you emails without your consent, other than for necessary administrative purposes.
We are committed to protecting your privacy and the personal information you provide when accessing our services.
Our aim is to safeguard your privacy while providing you with a personalised and valuable service. Collecting some personal information is necessary if we are to satisfy your expectations and requirements, e.g. by communicating with you and providing an interactive service.
The information we collect
We collect two kinds of information:
Information such as IP addresses (the location of the computer on the internet), pages accessed and files downloaded. This helps us to determine how many individuals use our website, how many people visit on a regular basis, which pages are most popular and which pages are least popular. We do not use this information to tell us anything about who you are or where you live; it simply allows us to monitor and improve our service.
Information such as name, address, telephone number, email and bank details. We collect this information only in connection with specific activities such as requests for publications, feedback, and making referrals .
We will use the information you provide to:
process referrals or applications
respond to requests and enquiries
record any contact we have with you
provide information about our services, activities or online content
provide a personalised service when you visit our website e.g. by customising the content and/or layout of our pages
communicate with you by appropriate means such as written communication, email, SMS message
prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf. For more information see Data processed by third parties.
provide anonymous statistics relating to the use of our website, enabling us to carry out research on demographics, interests and behaviour to help us gain a better understanding of how we can improve our service to you.
Emails and SMS messages to our staff may be shared and copied internally within our own secure system, for the purposes of transparency and information sharing.
Offensive or Inappropriate Content
We may disclose personal information if required to do so by law or if we believe that such action is necessary to protect and defend the rights, property or personal safety of UCB, our website or its visitors. If you post or send offensive, inappropriate or objectionable content to our website or engage in any disruptive behaviour we may use your personal information to stop such behaviour. If we reasonably believe that the content you have posted may be in breach of any applicable laws we may use your personal information to inform any relevant third parties such as law enforcement agencies about the content and your behaviour.
Our security policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to certain information. While we cannot ensure or guarantee that loss, misuse or alteration of data will not occur, we use reasonable efforts to prevent this.
If for any reason you suspect that your debit or credit card has been used to make an inaccurate or incorrect transaction through our website, please advise us at the earliest opportunity by calling 0845 60 40 401. We will investigate and arrange a refund as necessary.
We are not liable for damages arising by any means from the use of or inability to use our website or any material contained in it, or from any action or decision taken as a result of using our website.
This website may offer links to other websites. We are not responsible for the content of any linked website not operated by us. We are not responsible for any transmission you may receive from any linked website. The inclusion of a link to a website not operated by us does not imply that we endorse or have approved the linked website.
Depending on your settings or the privacy policies for social media and messaging services like Facebook, WhatsApp or Twitter, you might give us permission to access the information from those accounts or services. Individuals shawm on our site or social media platforms have given their content for images to be used for marketing purposes.
Children and young people
If you are under 18 years old you must have the permission of a parent or guardian prior to providing us with any personal information.
Our underlying ethic and legal intent is the preservation of the rights and freedoms of the individuals in question.
Our default response, where external assistance is required, is to signpost the individual to a competent third party organisation who can offer assistance directly to the individual. We would give the individual the contact details of the organisation and not retain any identifiable information relating to the individual.
We only pass personal information to the authorities where we feel this is absolutely necessary. In the event of receiving an objection we would either stop processing the data, or show that the legitimate interests of the parties affected are compelling enough to justify our decision. Please see Your personal information rights for further details.
Photography, filming and recording
We will display a notice at any of our venues where photography is taking place, requesting your consent to be photographed, filmed or otherwise recorded. We will direct you to the official who is taking the photographs or filming if you do not wish to be photographed or have any questions.
Recruitment and employment
In order to comply with our contractual, statutory, and management obligations and responsibilities, we process personal data, including sensitive personal data, from job applicants, employees and volunteers.
Sensitive personal data can include, but isn’t limited to, information relating to health, racial or ethnic origin, and criminal convictions. In certain circumstances, we may process personal data or sensitive personal data, without explicit consent. Further information on what data is collected and why it’s processed is given below.
Contractual responsibilities: Our contractual responsibilities include those arising from the contract of employment. The data processed to meet contractual responsibilities includes, but is not limited to, data relating to: payroll, bank account, postal address, sick pay, leave, maternity pay, pension and emergency contacts.
Statutory responsibilities: Our statutory responsibilities are those imposed through law on us as an employer. The data processed to meet statutory responsibilities includes, but is not limited to, data relating to: tax, national insurance, statutory sick pay, statutory maternity pay, family leave, work permits, equal opportunities monitoring.
Management responsibilities: Our management responsibilities are those necessary for our legitimate interest in the effective administration of our Human Resources tasks. The data processed to meet management responsibilities includes, but is not limited to, data relating to: contact details, recruitment and employment, training and development, absence and disciplinary matters. Please see Your personal information rights for further details.
Sensitive personal data
This is information about racial or ethnic origin, political opinions, religious beliefs or other similar beliefs, trade union membership, physical or mental health, sexual life, and criminal allegations, proceedings or convictions.
In certain limited circumstances, we may legally collect and process sensitive personal data without requiring the explicit consent of an employee:
We will process data about an employee’s health where it is necessary, for example, to record absence from work due to sickness, to pay statutory sick pay, to make appropriate referrals to the Occupational Health Service, and to make any necessary arrangements or adjustments to the workplace in the case of disability. This processing will not normally happen without the employee’s knowledge and, where necessary, consent.
We will process data about, but not limited to, an employee’s racial and ethnic origin, their sexual orientation or their religious beliefs only where they have volunteered such data and only for the purpose of monitoring and upholding our equal opportunities policies and related provisions.
Data about an employee’s criminal convictions will be held as necessary.
Disclosure of personal data to other bodies
In order to carry out our contractual and management responsibilities, we may, from time to time, need to share an employee’s personal data with one or more third party supplier.
To meet the employment contract, we are required to transfer an employee’s personal data to third parties, for example, to our pension provider and HM Revenue & Customs.
In order to fulfil our statutory responsibilities, we’re required to give some of an employee’s personal data to government departments or agencies e.g. provision of salary and tax data to HM Revenue & Customs.